Shipping & Returns
Shipping Policy
We provide Economy, Standard, and Express shipping options for most of our items. We offer live shipping rates at checkout through various service providers such as Canada Post, UPS, and Fedex. Delivery times are estimated based on the shipping providers' standard delivery times, and are not guaranteed. In Stock items ship out from our warehouse in 1 - 2 business days. If an item is out of Stock, it will ship out in 2 - 4 weeks. All items ship from our warehouse in Calgary, Alberta, Canada. Duties & Taxes for shipments outside of Canada are additional and will be billed to the recipient.
Return & Exchange Policy
We provide refunds for products that are returned to us in new condition and in original packaging less any shipping charges within 30 days of purchase. All returns are subject to a 20% restocking fee and return shipping is the responsibility of the customer. Outbound shipping is non-refundable. Once parts have been installed, they are non-refundable.
If you ordered the wrong belt for your treadmill and want to exchange for a different belt, we provide exchanges for products that are returned to us in new condition and in original packaging less any shipping charges within 30 days of purchase. Return shipping and outbound shipping for the exchanged item is the responsibility of the customer. Outbound shipping on the original item is non-refundable. Once parts have been installed, they are non-exchangeable.
Visit our Contact Us page to initiate a return or exchange.